Last updated: 26 June 2026
Background
Growth Consultant Services Ltd, trading as Subito, values your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with our website, subitos.co.uk (“Our Site”), and our social media pages. We are committed to ensuring your information is handled in accordance with data protection laws, including the UK GDPR and the Data Protection Act 2018.
By using Our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.
1. Information about us
- Company name: Growth Consultant Services Ltd, trading as Subito
- Company number: 10186853
- Registered address: 22 Broad Street, Ely, Cambs, CB7 4AH
- Email: [email protected]
For the purposes of UK data protection law, Growth Consultant Services Ltd is the data controller for personal data collected through subitos.co.uk and our social media pages.
2. Scope of this policy
This Privacy Policy applies only to data collected via Our Site and our official social media pages. We are not responsible for the content or privacy practices of third party websites or platforms linked from Our Site. Where you interact with us via Facebook, Meta processes that interaction under its own privacy policy, separately from this one.
3. What data we collect
Depending on how you interact with us, we may collect:
- Name and company name
- Contact details (email, phone)
- The address or postcode of the site you are enquiring about
- Documents you choose to upload, such as planning correspondence, site plans, or local authority letters
- IP address and browser details
- Device and usage data, including referral source and behaviour on Our Site
- Project or development related information you share with us in the course of a quote or booking
We ask for site address and document uploads specifically because our quote process requires an understanding of the site and any existing planning context in order to scope arboricultural or ecology survey work accurately.
We may also collect information via cookies. For more detail, see our Cookie Policy.
4. How we use your data
We use your data to:
- Assess your enquiry and provide an accurate quote for survey or consultancy work
- Deliver the services you have asked for, including allocating work to one of our associate surveyors
- Communicate with you about your enquiry or ongoing work
- Improve our website and services
- Meet our legal and regulatory obligations
- Send marketing communications, where you have consented to this
Data sharing
We may share your data with:
- Freelance associate surveyors who carry out the survey or assessment work you have requested, where this is necessary to deliver that work
- Local authorities, planning consultants, or other specialists involved in your project, where relevant to the service requested
- Service providers who support our operations, such as our website host and email provider
- Our professional advisors or legal representatives, where necessary
- Regulatory or statutory bodies where we are required to do so by law
Google Customer Match: We may share hashed personal information, such as email addresses, with Google in order to deliver targeted advertisements to you via Google Ads, in line with Google’s Customer Match policies. This data is securely hashed before sharing and cannot be used by Google for any other purpose. You may opt out of this use by contacting us directly or adjusting your ad settings with Google.
We do not sell your personal data to third parties, and we do not share it with advertisers beyond what is described in this policy.
5. Data storage and security
We store personal data securely and only for as long as necessary. We take reasonable precautions to safeguard your data, but no transmission over the internet is entirely secure.
6. How long we keep your data
We retain personal data for as long as necessary to provide our services and to meet our legal, accounting, or reporting obligations. Enquiry and project records, including uploaded documents, are typically retained for up to six years in line with standard UK record keeping practice for professional services.
7. Your rights
Under UK data protection law, you have the right to:
- Be informed about how we use your data
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data, where we are not required to keep it for legal reasons
- Restrict or object to certain processing
- Request your data in a portable format
To exercise any of these rights, contact us at [email protected]. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies, some of which require your consent before being set. For full detail on what cookies we use and how to manage your preferences, see our Cookie Policy.
9. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.
10. Contacting us
If you have questions or wish to exercise your rights, please contact us at [email protected].